If a study archival fails, SiteVault automatically begins a resolution process.
1. Automatic Notifications & Next Steps
- Status Update: The study status is set to Archival in Progress.
- User Notification: The administrator who initiated the archival will receive an email notification. No immediate action is required from the administrator.
- Support Intervention: The Site Support team is automatically alerted. They will investigate the failure, make necessary technical adjustments, and contact your site to request that you re-initiate the archival.
2. When to Contact Support
- 48-Hour Rule: If a study remains in Archival in Progress for more than 48 hours and you have not been contacted by Site Support, please reach out to them directly. Be sure to provide the Job ID found in your initial failure notification email.
3. Daily System Reattempts & Audit Trails
- Automated Retries: Once a day, SiteVault automatically reattempts to archive stalled studies that have since met all archival requirements.
- Successful Completion: Once the archival succeeds, the study status updates to Archived.
- Audit Compliance: If a study is successfully archived via the automated daily retry, the audit trail will reflect that the System (rather than a specific user) updated the study status.
