Help Center

Improve your research operations with a modern eReg, connected to sponsors

Frequently Asked Questions

Find answers to some of SiteVault's most frequently asked questions

Browse Help Topics

Setup Assistant

Learn how to use the Setup Assistant to get started fast with SiteVault.

Users and Profiles

Learn how to create SiteVault users and other profile infomation for your studies.

Granting Monitor Access

Learn how to grant a monitor access to your site, studies, and documents.


Learn how to create and manage studies.


Learn about the basic features and functionality of documents in SiteVault.

Veeva eConsent

Learn how to use Veeva eConsent to consent participants into studies electronically.

Veeva ePRO

Learn how to use Veeva ePRO to assign surveys to participants.

Connected Studies

Learn about and how to get started with Connected Studies in SiteVault.

Digital Delegation

Learn how to manage your delegation of authority log digitally.


Learn all about reporting in SiteVault.

Comprehensive Support for All Your SiteVault Needs

Select a card below to learn how Veeva is supporting you and your research team

Site Support Team

Contact support to get answers on how-to questions, troubleshoot technical issues, or navigate SiteVault.

When to contact the Site Support team:
  • Getting set up in SiteVault, for example, USN assingment or creation of a site and first Site Administrator user
  • Troubleshooting login issues or system error messages
  • Answering how-to questions about SiteVault functionality
  • Helping you navigate SiteVault to find what you’re looking for

Site Success Team

Work with an expert to learn how SiteVault can help you meet your goals.

When to contact the Site Success team:
  • Helping you get the most value out of SiteVault
  • Determining SiteVault best practices
  • Breaking down barriers that prevent you from making SiteVault your primary eISF
  • Providing education and awareness of existing and upcoming features
  • Connecting you with other sites to facilitate community
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