Help Center

Frequently Asked Questions

Find answers to some of SiteVault's most frequently asked questions

• What is a SiteVault Universal Site Number (USN) and where do I find it for my research site?
  

  The USN is a unique number for your site that is assigned by Veeva after your SiteVault signup is approved. It can be used by sponsors or CROs to connect to your SiteVault to exchange documents and information on Connected Studies.

  To find your USN, navigate to the Profiles > Sites tab and open the record for your site (by selecting it). The USN is displayed in the USN field in the Details section.

  

• Can I manage blinded and unblinded documents and data in SiteVault?

  While SiteVault currently doesn’t have a specific feature designed to blind information to certain users, we recommend the following solution to manage blinded and unblinded study documents:

  1. Identify study team members who can be unrestricted by study and fulfill the responsibilities as a Research Organization Administrator or Site Administrator SiteVault user. Grant these unrestricted users either the Research Organization Administrator or Site Administrator system role.
  2. Grant the restricted users who require to be blinded the Research Organization Staff and Site Staff system roles. If needed, you can update the users’ system roles after the study is archived or blinded staff are unblinded.
  3. Create two different Study records in SiteVault for the study, and name the studies in such a way that they can be clearly identified as either blinded or unblinded, for example, [Study Name] - Blinded and [Study Name] - Unblinded.
  4. Assign the restricted users to the appropriate study. Add blinded site staff users to the blinded study; add unblinded site staff users to the unblinded study. The users are only able to view study documents for the study they’re assigned to, and each can then manage their respective documents as needed. The Research Organization Administrator or Site Administrator users have access to both studies.

  Tip To see how these permissions work, compare your current users who have the Site Staff system role with users who have an administrator system role. You’ll see that the Site Staff system role limits the study information that the user can view to the studies they’re currently assigned to. By contrast, users with an administrator system role can view study information for all studies regardless of whether they’re assigned to the study.

• How do sites sign up for SiteVault?

  Complete the signup form on the Veeva for Research Sites website to sign up for SiteVault.

• How do I create a study?

  See the help for creating studies to learn how to create a study in SiteVault.

• How do I create or deactivate users?

  See the Managing Users, System Roles, and Add-on Permissions page for information on how to create or deactivate a user account for your site.

• What system role should I use for my staff?

  See the Overview of System Roles and Add-on Permissions page to learn about the system roles and permissions available in SiteVault.

• Need more answers? Find them here.