SiteVault

Help by SiteVault System Role

Select your SiteVault system role to view help tailored for you

Site Administrator

Help for Research Organization Administrators and Site Administrators. Learn how to manage SiteVault users, documents, and information for your research organization or site.

Site Staff

Help for nonadministrative research staff. For your assigned studies, learn how to work with documents, create study participants, and send participants Veeva eConsent documents.

Monitor, CRA, Auditor

Help for monitors, CRAs, and auditors. Learn how to view information and review documents for studies to which you're assigned.

Comprehensive Support for All Your SiteVault Needs

Select a card below to learn how Veeva is supporting you and your research team

Site Support Team

Contact support to get answers on how-to questions, troubleshoot technical issues, or navigate SiteVault.

When to contact the Site Support team:

Getting set up in SiteVault Free, for example, USN assingment or creation of a site and first Site Administrator user
Troubleshooting login issues or system error messages
Answering how-to questions about SiteVault Free functionality
Helping you navigate SiteVault Free to find what you’re looking for

Site Success Team

Work with an expert to learn how SiteVault can help you meet your goals.

When to contact the Site Success team:

Helping you get the most value out of SiteVault Free
Determining SiteVault Free best practices
Breaking down barriers that prevent you from making SiteVault Free your primary eISF
Providing education and awareness of existing and upcoming features
Connecting you with other sites to facilitate community

First Steps and Helpful Resources

Select resources to help you get started fast with SiteVault

Frequently Asked Questions

Find answers to some of SiteVault's most frequently asked questions

What is a SiteVault Universal Site Number (USN) and where do I find it for my research site?
The USN is a unique number for your site that is assigned by Veeva after your SiteVault signup is approved. It can be used by sponsors or CROs to connect to your SiteVault to exchange documents and information on Connected Studies.

To find your USN, navigate to the Profiles > Sites tab and open the record for your site (by selecting it). The USN is displayed in the USN field in the Details section.