Helping Participants

Help study participants use MyVeeva for Patients

Updating Notification Preferences

Overview

The MyVeeva for Patients user can enable Push Notifications for mobile devices and can update the Alarms & Reminders setting for Android devices.

See the workflows below for more information on each.

Updating the Notification Preferences

The user completes the steps below.

Step Task Example Image (Select an Image to Enlarge)
1 In the Account page, on the Settings page, select the Push Notifications field. The app settings in your phone open.
{Settings Page with Time Zone field outlined.}
2 Turn on push notifications according to your device settings. Varies by operating system. Follow the prompts for your device to allow the settings.

Updating the Alarm Preferences (Android Only)

Some Android devices need to turn on Alarms & Reminders to make sure that phone notifications are displayed to warn users of survey due dates, upcoming visits, and other critical information.

The user completes the steps below to turn on Alarms & Reminders.

Step Task Example Image (Select an Image to Enlarge)
1 Long press the MyVeeva app icon and tap App Info.
{Popup box that is displayed for the MyVeeva for Patients app when you long-press the app, with the App Info button outlined.}
2 In the Advanced section, tap Alarms & Reminders.
{The MyVeeva App Info window, with the section of the screen that shows Alarms & Reminders displayed.}
3 Enable the Allow setting alarms and reminders setting.
{The Alarms & reminders window.}

Troubleshooting

Problem Possible Cause Possible Fix
MyVeeva user is not receiving email notifications.
  • The emails may be going to a different email address or inbox.
  • The participant may have accidentally marked a study email as spam. To protect the study's email reputation, the system automatically suppresses further emails to that address.
  • Check the email address they signed up with, and verify that they searched all folders.
  • Check in with the user more regularly to encourage them to complete surveys.
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