Accessing Your Account

The study sponsor/CRO manages site staff access to Veeva eCOA. To request access, contact your sponsor/CRO.

You will be able to access your study account after you receive an email invitation. Follow the instructions to set up your account.

Troubleshooting

Use the table below to help troubleshoot account creation and log in issues. If your problem is not listed, contact Site Support for help.

Problem	Possible Causes	Possible Solutions
I did not get or cannot find my Welcome email	The email was not sent or went to junk/spam.	Check your spam or junk folder. Contact the sponsor/CRO to verify that they have the right email address, and ask them to resend the email.
I clicked the link in the Welcome email and it does not work	The link expired because it has been longer than two weeks since you received it.	Ask your sponsor/CRO to re-send the Welcome email.
I signed up but cannot log in	You self-registered instead of using the link in the VeevaID Welcome email.	Open the link in the Welcome email to access your account.
I typed my email and password, but I cannot log in	Your email or password might be wrong.	Check for typos and try again. If you forgot your password, reset it.
I tried to log in too many times and now I am locked out	Your account is locked after too many failed login attempts.	Wait 12 hours for your account to be unlocked, or reset your password to unlock your account immediately.
I changed my email and now I cannot log in	You self-registered with a new email address (for example, after a name change).	Notify the sponsor/CRO of the email address change so they can grant access to your new email. Then open the link in the Welcome email they send to regain access.
I need to change my email address	I received a new email address from my employer.	Notify the sponsor/CRO of the email address change so that they can grant access to your new email. You are not able to change the email associated with your existing VeevaID account.
Veeva eCOA is not displayed in my preferred language	Your language is not supported as a study language. Your preferred language is not associated with your study site. Your VeevaID profile does not have your preferred language and locale selected.	Log in to id.veeva.com and select My Account. Ensure that your preferred language and locale are selected. If your language is not supported or your study site’s country does not support it, Veeva eCOA defaults to English.

Additional Resources

Learn More about VeevaID