Starting an In-Person Survey for a Participant

Completing an In-Person Survey

Select the appropriate participant ID.
Select the event the survey is associated with. The surveys that are available for that event are displayed.
Select Start in Person. If no surveys are available for completion, the button is not displayed.
If the user will be using your current device, skip to Step 5. If the user will be using a different device, they can use the camera app to scan the QR code and complete the survey.
If the user will use your current device, select Start Now. You are logged out of eCOA and the participant’s identity verification opens.
The user verifies their identity and completes required surveys.
After the user is finished answering the surveys, they select End Session and select OK. The eCOA login page is displayed.

Issue	Possible Fix
When you select Start Now to use the same device for in-person surveys, an error appears.	Enable popups for your web browser.</br> Example: If using Safari, go to your device Settings application, find Safari, and disable the Block Pop-ups setting.
Participant or caregiver is unable to pass the verification screen.	Verify that the user didn’t accidentally select Cancel to end the verification. Verify that the user’s date of birth is correct on the Participant Details page in Veeva eCOA details.