The MyVeeva for Patients app allows users to request help from their study team. When they send a request, it is displayed in Veeva eCOA.
Viewing Help Requests in eCOA
You can view help requests in one of the following ways:
- In the Participants tab, select the Open icon
in the row of the participant whose requests you want to view. - On the participant’s page, select view all in the Help Requests section.
The Help Requests panel opens, and all help requests from a user for the last 7 days are displayed. You can use the information that is displayed to reach out to the user.
Tracking Help Request Responses
Once you’ve responded to a help request, you can select it and select Move to Archive to archive it. Alternatively, you can select Select All and then Move to Archive. This removes the requests from the Open Requests list.
If you want to reopen an archived request, you can select it from the Archived list, and then select Mark as Open. The request is moved back to the Open Requests list.
Note All help requests are removed from all views after 30 days.
Related Resources
Resource in the Participant Help
eCOA
