Helping Participants

Help study participants use MyVeeva for Patients

Completing Registration in MyVeeva for Patients

Note The user should not register for a new account in the following scenarios:

  • The participant already registered for a MyVeeva account to sign consent forms for this study. Their surveys will automatically appear for their existing account once the surveys are available.
  • The participant already registered for a MyVeeva account to participate in a different study in the past. See Adding Another Study to an Existing Account for instructions.

Overview

The MyVeeva for Patients user can register for a new account by using an activation code provided by their study team.

Registering Using an Activation Code

The user completes the steps below.

Step Task Example Image (Select an Image to Enlarge)
1 (Recommended) If your study team gives you a QR code, open your device’s camera app, use the camera to view the QR Code, and select the link that is displayed by the code. You can open the the App Store or Google Play Store to download the MyVeeva for Patients app.
{QR Code Access}
2 In the MyVeeva for Patients app or website, select Register with Activation Code.
{Registration Page}
3 Enter the registration code from the study team.

If you are completing a study in a country that cannot collect personally identifiable information (PII), skip to Step 14.

Note for Site Staff: See Generate an Activation Code for information on how to generate the code.
{Enter Code Page}
4 Enter your date of birth, and select Next.
{Enter Date of Birth Page}
5 Enter a username, review the Terms of Service and Privacy Notice, select the check box, and select Next.
{Set Username Page}
6 Enter a password, and then reenter it to verify that it’s correct. Select Next.
{Set Password Page}
7 Select the verification method you want to use.
If you selected Phone Number, continue to Step 8.
If you selected Email, skip to Step 11.
If you don’t have a phone number or email, select Set Up PIN Login, and skip to Step 13.
{Add Verification Method Page}
8 Enter your phone number and select Get a Text or Receive a Call.
If you selected Get a Text, continue to Step 9.
If you selected Receive a Call, skip to Step 10.
{Add Phone Page}
9 View the texts on your device and find the verification code. Enter it on the Confirm Identity - Text page.
Registration is complete, and you are logged in to MyVeeva for Patients.
{Confirm Phone Page}
10 Answer the phone call, and enter the number it provides on the Confirm Identity - Voice Call page.
Registration is complete, and you are logged in to MyVeeva for Patients.
{Confirm Identity - Voice Call Page}
11 Enter your email address and select Send Email.
{Add Email Page}
12 Check your email for the link, and select it. An Identity Confirmed message is displayed in the MyVeeva for Patients app if the verification is successful.
Registration is complete, and you are logged in to MyVeeva for Patients.
{Confirm Identity - Email Page}
13 Review the limitations of PIN logins, and select Next if you want to continue, or the back arrow to return to the Add Verification Method page. Skip to Step 15.
{Create PIN Page that explains you can’t log in on another device until you also add a phone number or email to your account.}
14 Review the Terms of Service and Privacy Notice, select the check box, and select Create Account.
{Create PIN Entry Page}
15 Enter the 4-digit PIN you want to use to log in.
{Create PIN Entry Page}
16 Reenter your PIN.
Registration is complete, and you are logged in to MyVeeva for Patients.
{Reenter PIN Page}

Troubleshooting Registration

Use the information below to help a participant fix issues they may have while registering.

Issue Possible Cause Posible Solution
User Didn’t Receive an Invitation Email An email or phone number was not added to their details. Add both an email and phone number to the patient details.
User Can’t Verify With a Text Message
  • The phone number is incorrect.
  • The phone number is not capable of receiving text messages.
  • Verify that the phone number they are entering is correct.
  • Ask the participant to choose to receive a phone call to verify instead.

Resources in Site Help

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