Helping Participants

Help study participants use MyVeeva for Patients

Logging in to MyVeeva for Patients

Overview

The MyVeeva for Patients user can log in using the following methods:

Note If the user wants to log in while offline, they need to have a PIN or biometric login set up.

A user is also able to switch between studies while staying logged in.

See the workflows below for more information on each.

Logging In

Logging in Using a PIN (Android and iOS Only)

The user completes the steps below.

Step Task Example Image (Select an Image to Enlarge)
1 If the PIN field is not active, select Log in with PIN Code.
{Log In Page with Log In With PIN Code link outlined}
2 Enter your 4-digit PIN.
{Log In Page with PIN Code field displayed}

Logging in Using Biometrics

The user completes the steps below.

Step Task Example Image (Select an Image to Enlarge)
1 If the biometric login is not active, select the face icon in the iOS app, or the fingerprint icon in the Android app. The biometric scan turns on, and you’re logged into the site.
{Username Log In Page with iOS Face ID Login link outlined}
{Username Log In Page with Android Biometric Login link outlined}

Logging in Using a Username and a Password

Note This login method is unavailable for participants at sites that cannot collect personally identifiable information (PII).

The user completes the steps below.

Step Task Example Image (Select an Image to Enlarge)
1 Enter your username and password in the fields, and select Log In.
{Username and Password Log In Page}
2 Select the verification method you want to use.
If you select Text, continue to Step 3.
If you select Email, skip to Step 4.
If you select Call, skip to Step 5.
{Confirm Identity Page}
3 View the texts on your device and find the verification code. Enter it on the Confirm Identity - Text page.
You are logged in to MyVeeva for Patients.
{Confirm Identity - Text Page}
4 Check your email for the link, and select it. An Identity Confirmed message is displayed in the MyVeeva for Patients app if the verification is successful.
You are logged in to MyVeeva for Patients.
{Confirm Identity - Email Page}
5 Answer the phone call, and enter the number it provides on the Confirm Identity - Text page.
You are logged in to MyVeeva for Patients.
{Confirm Identity - Voice Call Page}

Switching Studies

Note This functionality is unavailable for participants at sites that cannot collect personally identifiable information (PII).

The user completes the step below.

Step Task Example Image (Select an Image to Enlarge)
1 On the Account page, select My Studies.
{Account Tab page with My Studies button outlined}
2 Select the study you want to view. The My Studies view closes and the app now displays information for the study you selected.
{Account Tab page with the My Studies button selected and the My Studies Overlay displayed. An example study that is available for selection is outlined.}

Logging Out

The user completes the steps below.

Step Task Example Image (Select an Image to Enlarge)
1 On the Account page, select Log Out.
{Account Tab with the Log Out button outlined.}

Troubleshooting Logging In

Use the information below to help your user determine the cause of issues they may have while logging in.

Issue Possible Causes Possible Solutions
User Isn’t Getting Password Reset Emails The user updated their email address recently. They have to confirm the new email address before MyVeeva for Patients will send emails to their new email address.
User Can’t Verify With a Text Message
  • The phone number they provided is incorrect.
  • The phone number they provided cannot receive text messages.
  • Review the phone number they provided and verify that it is correct.
  • If the number cannot receive text messages, choose to receive a phone call instead.
  • If unable to complete verification, provide the user with an activation code so they can reset their login information.
User Can’t Log In Using Face ID, Fingerprint Authentication, or Their PIN
  • The user is using the app on a new device.
  • The PIN was entered incorrectly 10 times and has been removed from their account.
 The user should log in using a username and password or reset their login using an activation code. Then they can add a PIN login again or reactivate biometric settings.
Face or Fingerprint Login Is Not Displayed
  • They have a PIN set up. If they have a PIN set up, it prompts them to log in with the PIN by default.
  • The user is using a new device.
User Can't Remove Their PIN. The user does not have a phone number or email address added to their account. They have to have one of those alternative identification methods to log in without a PIN. The user can add a phone number or email address to their account.
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