Veeva Support

When you need assistance from Veeva Support, it can be useful for them to see your SiteVault from your perspective. Use this tool to set a timeframe for Support to access your SiteVault. Any action taken by a Veeva Support agent while logged in as you appear in the audit trail as Veeva Support on behalf of [your SiteVault user name].

Grant Access to Support

1. Access your profile in the upper-right corner.
2. Navigate to the Veeva Support section.
3. Select an access duration.
4. Select Grant Access.

Revoke Support Access

1. Access your profile in the upper-right corner.
2. Navigate to the Veeva Support section.
3. select Revoke Access.

Edit Access Duration

1. Access your profile in the upper-right corner.
2. Navigate to the Veeva Support section.
3. Select a new duration.
4. Select Change Expiration.