Note Ask for Help is not available at sites that only use MyVeeva for Patients to collect eConsent signatures.
Overview
Participants can contact the study team by calling or submitting a request in the app to indicate that they need help.
See the following pages for more information about related site activities:
Viewing Study Team Contact Information
The user completes the steps below.
| Step | Task | Example Image (Select an Image to Enlarge) |
|---|---|---|
| 1 | From the Study page, find the contact section and select the phone icon. Your device will open a dial window to call the number. |
|
Submitting a Help Request
The user completes the steps below.
| Step | Task | Example Image (Select an Image to Enlarge) |
|---|---|---|
| 1 | From the Study page, select Study Help. |
|
| 2 | Select the topic you have a question on and your preferred method of contact, and select Submit. A member of your study team will reach out to you as soon as they can.
Note The phone number and email are from the information you added to your account. |
|
Troubleshooting
Use the information below to help your user determine the cause of issues they may have while asking for help.
| Problem | Possible Reason |
|---|---|
| App User Can’t Submit Help Request | They submitted a request for something else in the last fifteen minutes. After a user submits a help request, the form is unavailable for four hours. |
