Contact Us

We’re here to help! You can contact Veeva Site Support by any of the methods below. For urgent requests, please use either chat or phone.

• Chat: Click Chat in the lower-right corner
• Phone:
  • Click here to view the available numbers for the Americas
  • Click here to view the available numbers for Europe
  • Click here to view the available numbers for Asia
  • Click here to view the available numbers for Middle East
• Email:
  • EDC: CDMS_Support@veeva.com
  • ePRO & eClinRO: eprosupport@veeva.com
  • Site Connect: sitesupport@veeva.com
  • SiteVault: sitevaultsupport@veeva.com
  • Study Training: studytrainingsupport@veeva.com

Support Hours

Standard business hours (English support available 24/7):

• Americas: 8:30 AM – 7 PM EST
• Europe: 8:30 AM – 5:30 PM GMT
• Asia Pacific: 9:00 AM – 6:00 PM JST

Languages Supported

• Phone: English, Spanish, Portuguese, Chinese, Japanese, Korean, German, Italian, French, Russian
• Chat & Email: All Google Cloud Translation languages

What We Can Help With

• Answering questions about product performance, functionality, or operation
• Troubleshooting problems or issues with the product
• Diagnosing and resolving product issues
• Providing product updates, fixes, security alerts, and critical patch updates

Note: Protocol-based questions, training sessions, customer data modifications, and report setup are not included in site user support.