Overview
The MyVeeva for Patients user can complete the following registration tasks in the app:
- Register using an activation code
- Register using email and phone (web app only)
- Adding a new study for an existing account
See the workflows below for more information on each.
Registering Using an Activation Code
Note If the participant has already registered in MyVeeva to sign consent forms for this study, they do not need to register again. Their surveys will automatically appear in their account once available.
We recommend using this method when possible, because it allows the user more flexibility and control over what information is used to log in and verify their account.
The user completes the steps below.
| Step | Task | Example Image (Select an Image to Enlarge) |
|---|---|---|
| 1 (Recommended) | If your study team gives you a QR code, open your device’s camera app, use the camera to view the QR Code, and select the link that is displayed by the code. You can open the the App Store or Google Play Store to download the MyVeeva for Patients app. |
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| 2 | In the MyVeeva for Patients app or website, select Register with Activation Code. |
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| 3 | Enter the registration code from the study team. If you are completing a study in a country that cannot collect personally identifiable information (PII), skip to Step 14. Note for Site Staff: See Generate an Activation Code for information on how to generate the code. |
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| 4 | Enter your date of birth, and select Next. |
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| 5 | Enter a username, review the Terms of Service and Privacy Notice, select the check box, and select Next. |
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| 6 | Enter a password, and then reenter it to verify that it’s correct. Select Next. |
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| 7 | Select the verification method you want to use. If you selected Phone Number, continue to Step 8. If you selected Email, skip to Step 11. If you don’t have a phone number or email, select Set Up PIN Login, and skip to Step 13. |
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| 8 | Enter your phone number and select Get a Text or Receive a Call. If you selected Get a Text, continue to Step 9. If you selected Receive a Call, skip to Step 10. |
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| 9 | View the texts on your device and find the verification code. Enter it on the Confirm Identity - Text page. Registration is complete, and you are logged in to MyVeeva for Patients. |
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| 10 | Answer the phone call, and enter the number it provides on the Confirm Identity - Voice Call page. Registration is complete, and you are logged in to MyVeeva for Patients. |
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| 11 | Enter your email address and select Send Email. |
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| 12 | Check your email for the link, and select it. An Identity Confirmed message is displayed in the MyVeeva for Patients app if the verification is successful. Registration is complete, and you are logged in to MyVeeva for Patients. |
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| 13 | Review the limitations of PIN logins, and select Next if you want to continue, or the back arrow to return to the Add Verification Method page. Skip to Step 15. |
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| 14 | Review the Terms of Service and Privacy Notice, select the check box, and select Create Account. |
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| 15 | Enter the 4-digit PIN you want to use to log in. |
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| 16 | Reenter your PIN. Registration is complete, and you are logged in to MyVeeva for Patients. |
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Adding Another Study to an Existing Account
Note If you cannot collect PII for a user, they cannot add another study to their existing account. They will need to complete the steps in the Registering Using an Activation Code section to register a new account.
The user completes the steps below.
| Step | Task | Example Image (Select an Image to Enlarge) |
|---|---|---|
| 1 | On the Account page, select My Studies. |
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| 2 | Select Activate New Study. |
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| 3 | Enter the activation code you received from your study team. |
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| 4 | Enter your date of birth, and select Next. |
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| 5 | You can now select it from the My Studies list to view study information. |
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