Veeva Site Support

How can we help?

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Veeva Site Support

Contact Us

We’re here to help! You can contact Veeva Site Support by any of the methods below. For urgent requests, please use either chat or phone.

  • Chat: Click Chat in the lower-right corner
  • Phone:
    • Click here to view the available numbers for the Americas
    • Click here to view the available numbers for Europe
    • Click here to view the available numbers for Asia
  • Email: sitevaultsupport@veeva.com

Support Hours

Standard business hours (English support available 24/7):

  • Americas: 8:30 AM – 7 PM EST
  • Europe: 8:30 AM – 5:30 PM GMT
  • Asia Pacific: 9:00 AM – 6:00 PM JST

Languages Supported

  • Phone: English, Spanish, Portuguese, Chinese, Japanese, Korean, German, Italian, French, Russian
  • Chat & Email: All Google Cloud Translation languages

What We Can Help With

  • Answering questions about product performance, functionality, or operation
  • Troubleshooting problems or issues with the product
  • Diagnosing and resolving product issues
  • Providing product updates, fixes, security alerts, and critical patch updates

Note: Protocol-based questions, training sessions, customer data modifications, and report setup are not included in site user support.