The known issues below affect MyVeeva for Patients, Veeva eConsent, and Veeva ePRO regardless of the current Vault release. Known issues are included for MyVeeva for Patients to assist sites and sponsors with troubleshooting issues.

We also recommend that you use a desktop browser for the eConsent editor and MyVeeva Studio, and you’ll have the best experience in Google Chrome™, Microsoft Edge®, or Mozilla® Firefox®. Using Microsoft® Internet Explorer™ 11 is not recommended, and you may encounter additional cosmetic issues that aren’t listed below if you do.

See the MyVeeva for Patients Maintenance Releases page for a list of releases that fix issues affecting customers and users in production environments.

Components	Affected User	Description	Workaround	Planned Fix	Issue
eConsent - Editor	MyVeeva Users, Site Staff, Sponsor Staff	The spacing and margins of .PDF versions of eConsent forms recently changed. Template .PDF versions and signed .PDF versions of eConsent forms may now have different page counts than they did previously.	None	To be determined	MYVC-9829
eConsent - Viewer	MyVeeva Users	When an eConsent form that was created from a preview link export has two signature blocks and is sent to two signatories, MyVeeva users may be unable to add signatures.	None	To be determined	MYVC-15896
eConsent - Viewer	MyVeeva Users, Site Staff, Sponsor Staff	When sponsor or site staff create an eConsent form template from a Microsoft Word document that contains images or videos in question or signature blocks and approve it for use without editing the form in the editor, MyVeeva users can't download a .PDF version of the unsigned form.	Users should edit the eConsent form template in the eConsent editor and check in the version they intend to approve to Vault prior to sending it to MyVeeva users.	To be determined	MYVC-9258
ePRO - Module	Sponsor Staff	Sponsor users can't perform UAT more than once on the same sandbox SiteVault study for the same ePRO collection version.	Sponsor users must create a new study in their sandbox SiteVault environment each time they perform UAT.	To be determined	MYVC-12796
ePRO - Patient Surveys	MyVeeva Users	When a MyVeeva user is answering a date or datetime entry question in Firefox, two calendar icons display in the date field, but only one is functional.	Users can select the orange calendar icon to enter a date.	To be determined	MYVC-12441
ePRO - Site Vault	Site Staff, Sponsor Staff	When a new collection version only includes updates to a schedule or events, sites do not receive the new version of the collection document for review before it is automatically approved for their site.	Make an inconsequential change to a study-specific survey, for example, add a description to the survey JSON.	To be determined	MYVC-17622
ePRO - SiteVault Integration	MyVeeva Users	Removed surveys may still be displayed when their initial event is triggered and the following conditions are met: 1. A study's sandbox is in a different region than the region where the study is authorized. and 2. A sponsor staff member removes surveys from an assigned event that has already been assigned to participants in ePRO, moves the surveys to a new event, and initiates a new UAT cycle.	Ensure that UAT is performed in the same region where the study was authored.	To be determined	MYVC-16387
General UI	Site Staff, Sponsor Staff	When an upversion (Upversion A) isn't approved by a site and then is superseded by another version (Upversion B) that doesn't affect the collection document, Upversion B is automatically approved and unapproved changes are displayed. If a site user then approves Upversion A, the patients are updated to have an Error status.	Make sure all sites are using the latest upversion before pushing out a new one.	To be determined	MYVC-18267
General UI	MyVeeva Users	When a MyVeeva user is locked out of their account, they may still be able to log in on the iOS or Android app using biometrics.	None	To be determined	MYVC-18241
Platform - Authentication	MyVeeva Users	When a MyVeeva user uses the same email for two studies at two different clinical research sites, the iOS or Android app may only allow the user to log in to one of those studies. This could result in the user stating that they are missing tasks they believe should be available.	Direct the user to log into both https://patients-eu.myveeva.com and https://patients-us.myveeva.com and view the To Dos. Whichever one shows their To Dos is the link they should use moving forward.	To be determined	MYVC-18916
Platform - Notifications	MyVeeva Users	When a MyVeeva user receives a Survey Available notification and completes the related survey in the Android app, the count indicator on their notification bell doesn't update to remove the notification.	Users can open their notification bell to automatically clear the notification and update the count indicator.	To be determined	MYVC-10997
Platform - Notifications	MyVeeva Users	When a MyVeeva user receives a Survey Available notification and completes the related survey in the Android app from the to-do list, the count indicator on their notification bell doesn't automatically update to remove the notification.	Users can open their notification bell to automatically clear the notification and update the count indicator.	To be determined	MYVC-10997