The known issues below affect SiteVault regardless of the current release. Known issues are provided to assist sites and sponsors with troubleshooting issues.
See the SiteVault Maintenance Releases page for a list of releases that fix issues affecting customers and users in production environments.
| Components | Affected User | Description | Workaround | Planned Fix | Issue |
|---|---|---|---|---|---|
| eConsent | Site Internal Users | When moving to an Enterprise SiteVault environment, the eConsent initiator field is not retained in the migration process. | When moving to an Enterprise SiteVault environment, customers should either cancel or complete outstanding eConsents prior to migration. | Working as Designed | SITE-16843 |
| Profiles | Site Internal Users | When viewing the Staff Details page for a Staff who is an unregistered VeevaID user, the Site filter on the Study Assignments section will display as empty. This is expected behavior for unregistered Staff users. | None | To be determined | SITE-5413 |
| SiteVault eISF | Site Admin | Running study exports on larger archived studies may experience delays as the system pulls archived documents. | Contact Support for additional assistance. | To be determined | SITE-22408 |
| SiteVault eISF | Site Internal User | Read and Understand History Report is displaying the current date in place of Sent and Completion Dates. | None | To be determined | SITE-22503 |
| Studies | Site Internal Users | When a user cancels a study and then moves any approved profile documents to the superseded state, the associated site is removed from the profile document. | To avoid the site removal, move the profile documents to the Superseded state prior to cancelling the study. | To be determined | SITE-12729 |
| Studies | Site Admin | When an administrator attempts to activate a study assignment that is associated with an inactive user, there is no error message explaining why the action cannot be completed. | None | To be determined | SITE-9388 |
| Study eBinder | Site Internal User | The Study eBinder does not correctly display documents after they have been reclassified. | None | To be determined | SITE-13198 |
| Study eBinder | Site Internal Users | From the Study eBinder, the Document Actions menu is not available on checked out documents. | None | To be determined | SITE-8982 |
| Study eBinder | All Site Users | When viewing a Participant record, Site Viewer users are not able to view the details of the Participant's associated Patient record. | None | To be determined | SITE-9336 |
