Note Veeva eConsent may be provided by your sponsor for use on a Connected Study or enabled for your SiteVault account as a paid add-on to use across all studies. Contact the Site Success Team to learn more.
Tracking the Veeva eConsent Status
You can view the Veeva eConsent status of ICFs in the following locations:
- Document: You can view the status of the ICFs in the Veeva eConsent Status field on signed ICFs and placeholders.
- Participant: You can view the status of the ICFs sent to a participant in the Documents section of the participant record.
- Additional Signatories: You can view the status of a participant’s or signatory’s signature in the Form Responses section of the participant record.
While the ICF is waiting on the participant and signatory signatures, the document status (the value in the Status field) is Draft. The Veeva eConsent Status field provides more detailed information regarding the status of the eConsent form that was sent to the participant. Signed (or sent) ICFs can be in the Veeva eConsent statuses below. Typically (if no error or delay in processing occurs), documents will be in a Delivered, Viewed eConsent, Signed, or Declined status. You may need to refresh the page several times before a document progresses from Initiating to Delivered.
| Status | Description |
|---|---|
| Delivered |
The eConsent form was delivered to the participant. If contact information was provided, an invitation to view the eConsent forms for your study in MyVeeva for Patients should be in the participant’s email. |
| Viewed eConsent |
The participant viewed the eConsent form in MyVeeva for Patients but has not yet completed the form. |
| Signed |
The participant and any additional signatories signed and submitted the eConsent form in MyVeeva for Patients. |
| Countersignature Needed |
All MyVeeva users signed and submitted the eConsent form in MyVeeva for Patients, and the document is ready to be assigned to site staff for countersignature in SiteVault. |
| Site Signed and Final |
All MyVeeva users and all applicable site staff signed the eConsent form. |
| Declined |
The participant declined the eConsent form in MyVeeva for Patients. |
| Site Declined |
Site staff declined the eConsent form that the participant signed and submitted in MyVeeva for Patients. |
| Initiating |
The SiteVault system is sending the eConsent form to the MyVeeva for Patients system. |
| Processing |
The SiteVault system successfully sent the eConsent form to the MyVeeva for Patients system, and the MyVeeva for Patients system is processing the delivery. |
| Error |
The SiteVault system sent the eConsent form to the MyVeeva for Patients system, but the operation failed for an unrecoverable reason. |
| Delivery Failed |
The MyVeeva for Patients system was unable to deliver the eConsent form to the patient. This is likely due to an incorrect email address. See the Consenting Participants page and the Troubleshooting Veeva eConsent and MyVeeva for Patients page for more information. |
| Viewing Failed |
The patient was unable to view the eConsent form in MyVeeva for Patients. |
| Not Applicable |
This document isn’t a Veeva eConsent form. This status is the default status and is used for signed ICFs that are not eConsent forms (paper ICFs). |
Tracing Signed ICFs and Approved Versions
For traceability purposes, you can view which version of an approved blank ICF a signed ICF was created from in the Approved ICF Version section of the signed ICF’s document information.
You also can select Where Used from the All Actions menu on a blank ICF to see the signed ICFs that were created from it.
SiteVault
