Having issues? Click here to check the system status.
Contact Us
We’re here to help! You can contact Veeva Site Support by any of the methods below. For urgent requests, please use either chat or phone.
- Chat: Click Chat in the lower-right corner
- Phone:
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Click here to view the available numbers for the Americas
Area Number US Direct Line +1-800-350-8722 US Toll-Free +1-800-350-8722 Argentina 0-800-6660738 Brazil Toll-Free 0800-7612628 Canada 1-800-850-0833 Colombia 01-800-9111038 -
Click here to view the available numbers for Europe
Area Number EU Direct Line +44-1-865-502-582 Belgium +32 (800) 54134 Belgium Toll-Free +3598002100611 France Toll-Free 0-801-840-214 Germany Toll-Free 0-800-000-9586 Hungary +36 (80) 080571 Italy Toll-Free 800-961-582 Ireland 1-800-816927 Netherlands Toll-Free 0-800-2658-989 Poland Toll-Free 800-088-619 Portugal Toll-Free 800-500751 Romania Toll-Free 40-800-410-160 Serbia +381 800800588 Spain Toll-Free 900-999-322 -
Click here to view the available numbers for Asia
Area Number Australia Toll-Free 1-800-290-794 Australia Direct Line 02-9099-4110 China Line 0-218-027-0711 India 000-800-919-0905 Israel 1809-349-329 Japan Direct Line 03-4233-1423 Japan Toll-Free 0800-170-8062 New Zealand Toll-Free 0-800-428-764 South Korea Toll-Free 00-308-321-0263 - Email: sitevaultsupport@veeva.com
Support Hours
Standard business hours (English support available 24/7):
- Americas: 8:30 AM – 7 PM EST
- Europe: 8:30 AM – 5:30 PM GMT
- Asia Pacific: 9:00 AM – 6:00 PM JST
Languages Supported
- Phone: English, Spanish, Portuguese, Chinese, Japanese, Korean, German, Italian, French, Russian
- Chat & Email: All Cloud Translation languages
What We Can Help With
- Answering questions about product performance, functionality, or operation
- Troubleshooting problems or issues with the product
- Diagnosing and resolving product issues
- Providing product updates, fixes, security alerts, and critical patch updates
Note: Protocol-based questions, training sessions, customer data modifications, and report setup are not included in site user support.