Overview of Veeva ePRO

Veeva ePRO allows site staff to manage participant and site staff surveys.

Note Veeva ePRO is only available to sites whose sponsors are using Veeva ePRO in Clinical Operations.


If your study’s sponsor uses MyVeeva Studio to create participant and site staff surveys to collect study data, you can use Study Connect to manage your study’s surveys. The Surveys section of Study Connect will help you manage the following survey types:

  • Electronic Patient-Reported Outcomes (ePRO): Participant surveys completed in the MyVeeva for Patients application.
  • Electronic Clinician-Reported Outcomes (eClinRO): Site Staff surveys completed from SiteVault.

When your study is connected to Veeva ePRO, you can add supported languages for your study, approve survey collections that your study’s sponsor creates, enable participants with ePRO, manage their study events, and complete site staff surveys.

General ePRO Workflow

The process of using Veeva ePRO in Study Connect uses the following general steps:

# Step Role Action Help
1 Accept a Connected Study Invitation Site Staff Accept a connected study invitation from your sponsor. Connected Studies
2 Select Supported Languages Site Administrators Select your study’s supported languages (can be done at any time). Managing Your Study's Supported Languages
3 Approve Collection Document Site Administrators
  • If applicable, approve the collection document following local IRB/EC approvals.
  • If none apply, you can approve the collection document upon receipt.
Managing Collection Documents
4 Create Study Participants Site Staff Create study participants in Study Connect. Managing Study Participants in Study Connect
5 Enable and Manage Participants' ePRO Site Staff Enable study participants with ePRO and enter study event dates and times to make surveys available.
6 Submit Surveys Participants and Site Staff Receive and submit assigned surveys.
7 Export Data Site Staff Export survey (ePRO and eClinRO), adherence, and system audit trail data. Exporting Survey, Adherence, and Audit Trail Data

ePRO Troubleshooting Resources

See the following pages for additional resources about troubleshooting Veeva ePRO in SiteVault and MyVeeva for Patients:

MyVeeva for Patients Resources
Connecting Your Study to ePRO
Knowledge Base
System Information
Site Tools