Overview of Veeva ePRO

Veeva ePRO allows you to assign surveys to participants.

Note Veeva ePRO is only available to sites whose sponsors are using Veeva ePRO in Clinical Operations.


If your study’s sponsor uses Veeva ePRO to collect patient-reported outcomes, you can use Study Connect to manage your study’s ePRO. When your study is connected to ePRO in Study Connect, you can add supported languages for your study, approve ePRO collections that your study’s sponsor creates, enable participants with ePRO, and manage their study event dates and times.

General ePRO Workflow

The process of using Veeva ePRO in Study Connect uses the following general steps:

# Step Role Action Help
1 Accept a Connected Study Invitation Site Staff Accept a connected study invitation from your sponsor Connected Studies
2 Select Supported Languages Site Administrators Select your study’s supported languages (can be done at any time) Managing Your Study's Supported Languages
3 Approve ePRO Collection Document Site Administrators
  • Approve the ePRO collection document following local IRB/EC approvals, if applicable
  • If none apply, you can approve the ePRO collection document as soon as you receive it
Managing ePRO Collection Documents
4 Create Study Participants Site Staff Create study participants in Study Connect Managing Study Participants in Study Connect
5 Enable and Manage Participants' ePRO Site Staff Enable study participants with ePRO and enter study event dates and times to send surveys to study participants
6 Submit Surveys Participants Receive and submit their assigned surveys in MyVeeva for Patients Surveys in MyVeeva for Patients Help
7 Export Data Site Staff Export survey, adherence, and system audit trail data as participants submit ePRO data Exporting Survey, Adherence, and Audit Trail Data

ePRO Troubleshooting Resources

See the following pages for additional resources about troubleshooting Veeva ePRO in SiteVault and MyVeeva for Patients:

MyVeeva for Patients Resources
Connecting Your Study to ePRO
Knowledge Base
System Information
Site Tools