Site Success Team
Our Veeva Site Success team includes incredible people who know and understand clinical research and our Veeva systems. We can help you identify your challenges and empower you to make the most of SiteVault at your site. Reach out to us when you’d like to learn more about best practices or upcoming features.
The team can help you to answer questions such as:
- What’s the best way to set up our SiteVault based on our operational needs?
- How can I get approval from organizational leadership, IRBs, or sponsors to use SiteVault Free?
- What SiteVault Free educational resources are available?
- How do I talk to sponsors about using SiteVault Free for all my studies?
- How can I share my product feedback?
Need to get in touch? Email us at firstname.lastname@example.org
Meet the Team
Michelle has spent the last 17 years working in life sciences technology in a customer-facing capacity. She spent nine years as a consultant understanding the challenges in the industry and implementing solutions to create successful, happy customers. She then transitioned to customer success and spent the last eight years building Veeva’s Customer Success organization, which works to ensure that customers are successful and getting the most value out of the Veeva products they are using. She is focused on building a great team and ensuring sites have a great experience with SiteVault.
Suzanne has worked in the clinical research space for over 20 years. She started her career at the bench, investigating therapeutic solutions for cardiovascular disease, then transitioned to trial management, where she worked with large therapeutic-specific networks for both the drug and device industries. Before Veeva, Suzanne spent seven years at a software and services company dedicated to providing research sites with a full suite of integrated software solutions. A commitment to providing a connected clinical research ecosystem - encompassing sponsors, CROs, and sites - is what attracted her to Veeva. Her goal - ensuring sites work safer, smarter, and faster, so they can focus on what’s most important: taking care of patients.
Clara is excited to connect with sites on SiteVault Free as a Site Success Manager at Veeva. In Clara’s previous work as an Operations Manager at a 100+ Site Management Organization, she worked closely with sites to implement technology to manage studies. Building relationships and understanding problems are the keys to successful, effective solutions in the always-changing clinical research industry. Clara is excited to share Veeva’s vision with sites and implement site feedback to build a product FOR sites informed by sites.
Before Veeva, Dylan worked in federal healthcare consulting, where he assisted the Veterans Health Administration in improving their women’s health programs across the country. This experience taught him the importance of getting top-down/bottom-up support to ensure that systemic change is implemented and sustained. Before consulting, Dylan worked in clinical research both as a research coordinator and study initiation specialist at a community hospital and academic medical center, respectively. He is passionate about genuinely connecting with customers to better learn their needs.
Before joining Veeva as a Site Success Manager, Shahreen was a clinical researcher at Children's Healthcare of Atlanta (CHOA), where she managed studies that focused on sports medicine injuries and conditions. While at CHOA, Shahreen loved learning about the lifecycle of clinical studies and interacting with patients regularly; however, her interest in increasing the efficiency of research processes grew. Technology plays such a pivotal role in solving many of the problems that research sites face today, and she is excited to ensure that SiteVault Free will combat these challenges.
Before working as the SiteVault Product Trainer at Veeva, Savannah was a clinical research coordinator at two different sites in the Atlanta area. The studies she coordinated were in the CNS area. Her favorite indications to work with were Parkinson’s Disease and adolescent ADHD. As the Product Trainer, Savannah develops the training curriculum for sites to help them get started with SiteVault and use it effectively. She is excited about the future of SiteVault Free and how it will make coordinating life so much easier!
Nicole is excited to work with sites as they transition to and grow with SiteVault. She began her career at a contract research organization, where she acted as a startup specialist working to guide sites through all aspects of study startup. Throughout this experience, she gained an appreciation for the fast-paced environment and complex responsibilities of sites. She then began working for the Training & Development group, where she trained the site activation team and contributed to technology-focused process-improvement initiatives. Nicole understands the benefit of technology in clinical research and is eager to advocate and support sites through their SiteVault journey.
Grace previously worked as a study coordinator at a clinical research site in the Atlanta area. Having been a part of numerous studies from startup, she gained experience working with an array of individuals involved in the clinical trial process. She learned firsthand the inner workings of how a site operates and became interested in how technology can save time and ultimately help things run more smoothly. She is looking forward to partnering with sites to help them best utilize SiteVault Free to suit their needs and expedite business processes!
Xuan has worked in the area of clinical trials for eight years. She started her career as a clinical data manager, giving her a firsthand understanding of site and sponsor operations. She has provided IT solutions and clinical study plans for many large-scale, global studies. Based out of Tokyo and fluent in Japanese, Chinese, and English, Xuan is currently establishing a multinational team to build relationships and closely communicate with sites across Asia. She believes that great products, effective communication, and customer service are the keys to success and is excited to connect with sites to understand their needs and work toward the best solutions together.
Before joining Veeva, Sara worked as a Clinical Research Assistant in a hospital setting, where she led several clinical trials in orthopedic surgery, oncology, and medical imaging. During this time, she became passionate about using technology to improve clinical research processes and support site operations. As a Site Success Manager at Veeva, Sara partners with sites to understand their needs and provide guidance to improve clinical trial operations using Veeva SiteVault. Sara has a Master's in Health Informatics.