Site Success Team

The Veeva Site Success team includes former clinical research professionals who understand clinical research and technology. We can help you identify your challenges and empower you to make the most of Veeva SiteVault at your site. The team can help you to answer questions such as:

• What’s the best way to set up SiteVault based on our operational needs?
• How can I get approval from organizational leadership, IRBs, or sponsors to use SiteVault?
• What training and resources are available?
• How do I talk to sponsors about using SiteVault for all my studies?
• How can I share my product feedback?

Please reach out to us with any questions or feedback at sitesuccess@veeva.com, sitesuccess.apac@veeva.com for our Asia Pacific customers, or sitesuccess.eu@veeva.com for our European customers.

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Meet the Team

Marie-Claire Flavin, MSc, RT

Director, Customer Success

Marie-Claire manages Customer Success for sites in the European region. She came to Veeva after 10 years working within Oncology in the NHS, most recently in the Coordination Centre of the National Institute of Health and Social Care Research as the first Research Delivery Digital Lead. Marie-Claire is enthusiastic about supporting sites in using SiteVault to transform their research.

Xuan Huo

Manager, Asia Site Success

Xuan is based in Japan and leads the Asia Site Success team to work with sites to understand their needs and work toward the best solutions together. She has more than 10 years of experience in clinical research and technology and is fluent in Japanese, Chinese, and English. Xuan believes that great products, effective communication, and customer service are the keys to success.

Dakota Archdekin

Enterprise Site Success Manager

Dakota has worked in clinical research for seven years, with a primary focus on document management and clinical study management. Dakota ensures that enterprise customers are prepared to effectively use SiteVault, Dakota strives for clear communication and guidance between all levels of the study team.

Dylan Berger, MPH

Enterprise Site Success Manager

Dylan supports sites during their adoption and use of SiteVault Enterprise. Prior to Veeva, Dylan worked in federal healthcare consulting, which taught him the importance of top-down/bottom-up support to ensure that systemic change is implemented and sustained. He also previously worked in study-start up at an academic medical center.

Clara Dux

Site Success Manager

Clara partners with research sites to help them navigate change and enable their long-term success with SiteVault. Clara has over six years of experience working in research site operations. She strives to foster relationships to provide best-in-class technology to sites.

Shahreen Elahi

Site Success Manager

Shahreen partners with sites using SiteVault to improve their processes. Prior to Veeva, Shahreen was a clinical researcher at Children's Healthcare of Atlanta (CHOA). Shahreen believes that technology is critical to reducing administrative burden and optimizing site operations.

Grace Newville

Site Success Manager

Grace partners with sites to gather feedback, share best practices, and expedite business processes. As a former clinical research coordinator, Grace has a first hand understanding of how technology can improve clinical research operations.

Nicole Weisner

Site Success Manager

Nicole creates and manages SiteVault training materials for new and current customers. She began her career at a contract research organization, where she gained an appreciation for the fast-paced environment and complex responsibilities of sites. Nicole understands the benefit of technology in research and is passionate about supporting sites through their SiteVault journey.

Nina Yoo

Site Success Manager

Nina supports sites across Korea. Nina partners with research sites in Asia during onboarding and adoption to support their long-term success with SiteVault. With over ten years of experience in clinical research, Nina brings a wealth of knowledge to Veeva’s team and research site customers.