SiteVault Known Issues

The known issues below affect SiteVault regardless of the current release. Known issues are provided to assist sites and sponsors with troubleshooting issues.

See the SiteVault Maintenance Releases page for a list of releases that fix issues affecting customers and users in production environments.

Components Description Workaround Planned Fix Issue
eReg - General Optional state change to In Sponsor Review after the Send Document to Sponsor/CRO action is not transitioning after a document is sent. This functionality was removed with the 22R3 release. We are evaluating how to best reimplement this in a future enhancement. None To be determined DEV-531759
eReg - General In some cases, Vault is incorrectly updating the sharing settings on a document that was recently reclassified. Reach out to Site Support to assist with the document sharing settings. To be determined DEV-612487
eReg - General In some cases, users are receiving an error when attempting to finalize a document that was recently reclassified. Reach out to Site Support to assist with completing the state change. To be determined DEV-619409
eReg - General When an inactive external user is made active again, any scheduled access dates on existing study assignments do not clear. Users can manually clear and replace the dates. This is best performed on the detail page for each study assignment. 23R3.0 SITE-1521
eReg - Study eBinder When more than one document is uploaded to an eBinder folder, all required fields are not consistently populating with the default values as expected. Users can populate fields manually. 23R3.0 SITE-4399
Study Connect - Document Exchange When you send an eReg document to a Sponsor/CRO, the action is not recorded in the SiteVault audit trail. You can view the document exchange-related information for a document in the Document Exchange tab of Study Connect. To be determined SITE-1773
Study Connect - eCOA When a survey processing error is received from MyVeeva for Patients, the Survey Compliance Warnings displays an error. To be determined SITE-5243
Study Connect - eConsent When a sponsor edits a site-specific eConsent form that was sent from Study Connect and sends a new version back to the site, the sponsor's most recent changes are displayed in the eReg viewable rendition but are not displayed in the Veeva eConsent editor. None To be determined SITE-1470
Study Connect - General An error displays when a Site Admin working in Study Connect, attempts to change a study's Principal Investigator to another Principal Investigator who is not assigned to the site. Review and confirm site assignments prior to processing the change. To be determined SITE-4896
Study Connect - General When a multi-site user changes sites while on the Study Connect Document Actions tab, the user is directed to a page indicating that the requested page cannot be found. None To be determined SITE-1294
Study Connect - General When a study is assigned while creating a Site Staff user in Study Connect, profile documents are not automatically filed to the study. None To be determined SITE-2416
Study Connect - General When accessing the Staff tab in Study Connect, an error displays if a listed user has an incomplete system record. Reach out to Site Support to assist with completing the missing data (not accessible to SiteVault users). To be determined SITE-5424
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