SiteVault Known Issues

The known issues below affect SiteVault regardless of the current release. Known issues are provided to assist sites and sponsors with troubleshooting issues.

See the SiteVault Maintenance Releases page for a list of releases that fix issues affecting customers and users in production environments.

Components Description Workaround Planned Fix Issue
eReg - General Optional state change to In Sponsor Review after the Send Document to Sponsor/CRO action is not transitioning after a document is sent. This functionality was removed with the 22R3 release. We are evaluating how to best reimplement this in a future enhancement. None To be determined DEV-531759
eReg - Profiles When viewing the Staff Details page for a Staff who is an unregistered VeevaID user, the Site filter on the Study Assignments section will display as empty. This is expected behavior for unregistered Staff users. None To be determined SITE-5413
General When a VeevaID user logs out of SiteVault from Study Connect, their next login opens SiteVault in eISF, rather than Study Connect. To be determined SITE-7271
Study Connect - Document Exchange When you send an eReg document to a Sponsor/CRO, the action is not recorded in the SiteVault audit trail. You can view the document exchange-related information for a document in the Document Exchange tab of Study Connect. To be determined SITE-1773
Study Connect - ePRO When a survey processing error is received from MyVeeva for Patients, the Survey Compliance Warnings displays an error. None To be determined SITE-5243
Study Connect - General When a multi-site user changes sites while on the Study Connect Document Actions tab, the user is directed to a page indicating that the requested page cannot be found. None To be determined SITE-1294
Study eBinder When bulk approving documents in the Study eBinder, users cannot deselect a document after checking the Select All checkbox. Users can check the Select All box, then remove unwanted items on the next screen. To be determined SITE-7540
User Administration When a Staff without SiteVault access converts to a user account, changing the email address to an existing VeevaID does not update the email, first name, or last name fields to match those associated with the existing VeevaID. To be determined SITE-7512
User Administration When assigning or editing access & permissions for a Staff or Monitor/External User, the audit trail for the Staff or Monitor/External User record does not log those assignments or edits. To be determined SITE-7619
User Administration When an inactive Monitor/External User is reactivated and added to a study, the save process does not complete and the user is not added. To be determined SITE-7637
User Administration When a Staff without SiteVault access in a multi-site Research Organization is converted to have a VeevaID user account and is granted permissions to some but not all sites, the Staff is unable to successfully access the Vault. To be determined SITE-7680
User Administration When a Staff without SiteVault access converts to a user account, changes made to the first and last name fields during conversion are not retained. Name changes can be made after saving by the Staff themselves (and in some cases, the Administrator) 24R1.1 SITE-7440
Menu
Knowledge Base
Training
System Information
Site Tools
Support/Community