The known issues below affect SiteVault regardless of the current release. Known issues are provided to assist sites and sponsors with troubleshooting issues.
See the SiteVault Maintenance Releases page for a list of releases that fix issues affecting customers and users in production environments.
Components | Description | Workaround | Planned Fix | Issue |
---|---|---|---|---|
eReg - General | Optional state change to In Sponsor Review after the Send Document to Sponsor/CRO action is not transitioning after a document is sent. This functionality was removed with the 22R3 release. We are evaluating how to best reimplement this in a future enhancement. | None | To be determined | DEV-531759 |
eReg - Profiles | When viewing the Staff Details page for a Staff who is an unregistered VeevaID user, the Site filter on the Study Assignments section will display as empty. This is expected behavior for unregistered Staff users. | None | To be determined | SITE-5413 |
General | When a VeevaID user logs out of SiteVault from Study Connect, their next login opens SiteVault in eISF, rather than Study Connect. | To be determined | SITE-7271 | |
Study Connect - Document Exchange | When you send an eReg document to a Sponsor/CRO, the action is not recorded in the SiteVault audit trail. | You can view the document exchange-related information for a document in the Document Exchange tab of Study Connect. | To be determined | SITE-1773 |
Study Connect - ePRO | When a survey processing error is received from MyVeeva for Patients, the Survey Compliance Warnings displays an error. | None | To be determined | SITE-5243 |
Study Connect - General | When a multi-site user changes sites while on the Study Connect Document Actions tab, the user is directed to a page indicating that the requested page cannot be found. | None | To be determined | SITE-1294 |
Study eBinder | When bulk approving documents in the Study eBinder, users cannot deselect a document after checking the Select All checkbox. | Users can check the Select All box, then remove unwanted items on the next screen. | To be determined | SITE-7540 |
User Administration | When a Staff without SiteVault access converts to a user account, changing the email address to an existing VeevaID does not update the email, first name, or last name fields to match those associated with the existing VeevaID. | To be determined | SITE-7512 | |
User Administration | When assigning or editing access & permissions for a Staff or Monitor/External User, the audit trail for the Staff or Monitor/External User record does not log those assignments or edits. | To be determined | SITE-7619 | |
User Administration | When an inactive Monitor/External User is reactivated and added to a study, the save process does not complete and the user is not added. | To be determined | SITE-7637 | |
User Administration | When a Staff without SiteVault access in a multi-site Research Organization is converted to have a VeevaID user account and is granted permissions to some but not all sites, the Staff is unable to successfully access the Vault. | To be determined | SITE-7680 | |
User Administration | When a Staff without SiteVault access converts to a user account, changes made to the first and last name fields during conversion are not retained. | Name changes can be made after saving by the Staff themselves (and in some cases, the Administrator) | 24R1.1 | SITE-7440 |