MyVeeva for Patients and Veeva eConsent Known Issues

The known issues below affect MyVeeva for Patients and Veeva eConsent regardless of the current Vault release. Known issues are included for MyVeeva for Patients to assist sites with troubleshooting issues.

We also recommend that you use a desktop browser for the editor, and you’ll have the best experience in Google Chrome™, Microsoft Edge®, or Mozilla® Firefox®. Using Microsoft® Internet Explorer™ 11 is not recommended, and you may encounter additional cosmetic issues that aren’t listed below if you do.

See the MyVeeva for Patients Maintenance Releases page for a list of releases that fix issues affecting customers and users in production environments.

Components Description Workaround Planned Fix Issue
eConsent - Editor When site or sponsor staff export an eConsent form as a .DOCX file and delete all signature labels from a signature block in Microsoft Word, the signature block isn't retained when the eConsent form is reimported in the eConsent editor. If site staff delete the signature labels from an eConsent form that's connected to a sponsor, the signature block's connection to the sponsor is also lost when it's reimported in the eConsent editor. Sponsor staff can use the eConsent editor to replace the signature block. There is no workaround for site staff. To be determined MYVC-8206
eConsent - Editor When you align media to the left or right of text in the Veeva eConsent editor and then export the eConsent form as a .DOCX file, the media's alignment is not retained in the export. The text is moved above and below the media instead. None To be determined MYVC-4246
eConsent - Editor When site or sponsor staff set an eConsent form to require an unlock code and a hand-drawn signature and then export the document as a .DOCX file, the settings requiring an unlock code and a hand-drawn signature will not be applied if the .DOCX file is imported into a different eConsent form. Re-apply the settings in the Veeva eConsent editor after you import the .DOCX file. 22R2.0 MYVC-6345
eConsent - Editor When a MyVeeva user uses the iOS app to view an eConsent form that has a video, the video has no thumbnail image. Click the play button on the missing thumbnail image to play the full video. To be determined MYVC-6510
eConsent - Editor When you copy and paste a bulleted or numbered list from Microsoft Word into the Veeva eConsent editor, the indentation of the list items is not retained. Either import the Microsoft Word document or manually add the indentation in the editor. To be determined MYVC-2508
eConsent - Editor Dragging and dropping a content block a long distance in a section or between sections can cause the content in the current section to be reordered. Select the up or down arrows to move the block up or down in the Content Blocks list. To be determined MYVC-2934
eConsent - Editor When site or sponsor staff set an eConsent form to require an unlock code and a hand-drawn signature and then export the document as a .DOCX file, the settings requiring an unlock code and a hand-drawn signature will not be retained if the .DOCX file is imported into the same eConsent form. Re-apply the settings in the Veeva eConsent editor after you import the .DOCX file. 22R2.0 MYVC-6424
eConsent - Editor You cannot import .DOCX files to the Veeva eConsent editor if the file contains more than 4MB of media content. None To be determined MYVC-4483
eConsent - MyVeeva Users MyVeeva users can sign and submit consent forms that may not be the latest version if site staff update the consent form while they are reviewing it. Site staff should check for users that signed a document shortly after they approved an updated version of a consent form. If any users signed the old form, recomplete the consent process with them as needed. To be determined MYVC-4784
eConsent - MyVeeva Users When site or sponsor staff create an eConsent form that contains a signature block in the eConsent editor, exports the eConsent form as a .DOCX file, and then deletes the signature block from the eConsent editor, the signature block is imported as a table when the .DOCX file is reimported in the eConsent editor. Before reimporting the .DOCX file into the eConsent editor, delete the signature block in Microsoft Word. 22R2.0 MYVC-6276
eConsent - MyVeeva Users When a MyVeeva user clears their signature or toggles between tap-to-sign and a hand-drawn signature and quickly selects Submit before it's disabled, they could potentially submit a blank signature. None To be determined MYVC-7046
eConsent - MyVeeva Users When you download a .PDF copy of a consent form that has videos in multiple sections, you can't see the thumbnail images of some of the videos. None To be determined MYVC-2470
eConsent - MyVeeva Users When site staff disconnect a sponsor-shared document and remove the hand-drawn signature requirement, a MyVeeva user who is signing as a proxy won't be able to submit their signature and will receive an error. None To be determined MYVC-7105
eConsent - MyVeeva Users Thumbnail images for videos are not displayed on consent forms if you are using Google Chrome or Apple Safari on an iOS device or Safari on a MacOS device. None To be determined MYVC-2460
eConsent - SiteVault Integration When you update the study that an informed consent form is associated with, the incorrect document name is displayed in the title bar of the preview opened from the Veeva eConsent editor or SiteVault. The incorrect name is not displayed to patients in the MyVeeva for Patients application. To be determined MYVC-3038
eConsent - Viewer When two guardians attempt to answer the same question on the same eConsent form at the same time, one guardian receives a generic error message that doesn't explain that the question has already been answered. None To be determined MYVC-6513
General UI When you're viewing a consent form in the iOS app and your device locks because of inactivity, you can't see the icons or text displayed above the form after you unlock your phone. Close and re-open the application. To be determined MYVC-3061
General UI You can't submit or decline consent forms that don't contain a signature block using the MyVeeva for Patients iOS application. Log in to the MyVeeva for Patients website to complete the consent form. To be determined MYVC-3450
General UI When you select a text box to enter text then dismiss the keyboard by tapping a different part of the screen, the address bar is covered with a black bar. This issue only occurs when you use the web app on a device running iOS 15 or later. None To be determined MYVC-5252
General UI When MyVeeva users attempt to recover their account from the global login page (patients.myveevatrials.com), the verification code used to confirm their identity may not always be sent to their device. This only occurs in rare instances where MyVeeva users have multiple accounts in different geographical regions. None To be determined MYVC-6372
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