Asking for Help

Overview

Participants can contact the study team by calling or submitting a request in the app to indicate that they need help.

See the following pages for more information about related site activities:

The user completes the steps below.

Step	Task	Example Image (Select an Image to Enlarge)
1	From the Study page, find the contact section and select the phone icon. Your device will open a dial window to call the number.

The user completes the steps below.

Step	Task	Example Image (Select an Image to Enlarge)
1	From the Study page, select Study Help. If you are viewing a consent form, you can also access the form by selecting the ellipsis menu and selecting Study Help.
2	Select the topic you have a question on and your preferred method of contact, and select Submit. A member of your study team will reach out to you as soon as they can. Note: The phone number and email are from the information you added to your account.

Use the information below to help your user determine the cause of issues they may have while asking for help.

Problem	Possible Reason
App User Can’t Submit Help Request	They submitted a request for something else in the last fifteen minutes. After a user submits a help request, the form is unavailable for four hours.