Managing Participants

Onboard study participants and streamline study visits

Answering Surveys in MyVeeva for Patients

Overview

Users can answer survey questionnaires in this app, and their answers are confidential. The surveys become available based on the event dates you select, and when the user needs to answer a survey, they receive a notification for it in their email or app. The specific notifications they receive depend on how the sponsor has configured the study.

Note Surveys are only displayed for today and tomorrow. Surveys with due dates further out are not displayed until they are due within one day of when the user is viewing the app. As Needed surveys are always available for selection.

Starting a Survey

The user completes the steps below.

Step Task Example Image
1 Open the To Do page and select the survey.
{To Do Tab}
2 Select OK. The survey opens.
{Survey Overview Page with OK button displayed.}
3 Answer the survey questions. You can scroll up to view questions you have already answered.
{Survey Page with a random survey question displayed partly visible on the page and another fully visible, to show scrolling capability.}
4 Select Submit. Your survey answers are sent to your study team.
{Survey page displayed with the Submit button visible}

Resuming a Survey

Note The user must begin the survey before the due date and time or they will not be able to finish it.

The user completes the steps below.

Step Task Example Image
1 On the To Do page, select the survey you want to resume
{To Do Tab}
2 Answer the survey questions. You can scroll up to view questions you have already answered.
{Resumed survey page with a random survey question displayed partly visible on the page and another fully visible, to show scrolling capability.}
3 Select Submit. Your survey answers are sent to your study team.
{Resumed survey page displayed with the Submit button visible}
Issue Possible Reasons
The User Does Not See Surveys When They Log In
  • The survey due date passed.
  • The user is on the wrong study.
  • They may be accessing the app offline. If they do not connect to the internet after a new survey is added, they cannot see it.
The User Cannot Find the Survey They Want to Resume The survey due date passed.

Starting an In-Person Survey for a Participant

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