Enable and disable ePRO for participants in Study Connect.
Note Veeva ePRO is only available to sites conducting a study whose sponsor is utilizing Veeva ePRO in a Clinical Vault.
Overview
You can enable ePRO for participants in Study Connect to allow them to receive surveys and notifications in MyVeeva for Patients on their own device or on a provided device.
Prerequisites
In order to enable a participant with ePRO, the following prerequisites must be met:
- Study Invitation: Your study’s sponsor must be using Veeva ePRO and your site administrator must have accepted the sponsor’s study invitation. See the Connecting Your Study to ePRO help topic for more information.
- ePRO Collection Document: Your site must have an approved ePRO collection document for your study. See the Managing ePRO Collection Documents help topic for more information.
- Participant: A participant record with an accurate and complete email address and phone number must exist. If you don’t enter accurate or complete contact information for the patient, they won’t be able to register a MyVeeva for Patients account and they won’t be able to take surveys. See the Managing Study Participants in Study Connect help topic for more information on creating or updating participant records.
Enabling ePRO for a Participant
Enabling ePRO for a participant means they can be assigned the study’s ePRO schedules, receive survey tasks, and be notified of their available, due, and missed surveys. When you enable a participant with ePRO in Study Connect, they take their surveys in the MyVeeva for Patients application. See the Surveys help topic in MyVeeva for Patients Help for more information.
Each participant must be enabled with ePRO to participate in a Veeva ePRO study. Surveys or survey-related notifications may not appear for the participant until you enter the dates and times for their participant events. See the Managing Participant Event Dates and Times help topic for more information.
To enable ePRO for a participant, complete the following steps:
- In Study Connect, select ePRO on the left menu.
- Select the Participants tab.
- On the Participants page, select the participant beneath the Patient Name column. The participant’s page opens.
- Locate the ePRO Status field and select Enable.
- On the Enable ePRO pop-up, select Enable. There may be a delay of a few minutes while ePRO is enabled for the participant, and you receive a notification when it’s complete.
Once enabled, participants receive a welcome email with instructions for registering a MyVeeva for Patients account. Participants must register or already have a registered account in the MyVeeva for Patients application to begin taking surveys. If a participant needs help registering a MyVeeva for Patients account or managing their surveys in MyVeeva, see the Registration and Login and Surveys help topics in MyVeeva for Patients Help.
After a participant is enabled with ePRO, all relevant participant events for the study are automatically created for them under the participant events section on the participant’s page in Study Connect.
Any schedules or notifications related to the ePRO Assigned event begin or send as soon as a participant is enabled with ePRO.
Disabling ePRO for a Participant
Disabling ePRO for a participant means they’re no longer assigned your study’s ePRO schedules and no longer receive surveys and notifications.
To disable ePRO for a participant, complete the following steps:
- In Study Connect, select ePRO on the left menu.
- Select the Participants tab.
- On the Participants page, select the participant beneath the Patient Name column. The participant’s page opens.
- On the participant’s page, select the all actions menu (
) select Disable ePRO. There may be a delay of a few minutes while ePRO is disabled for the participant, and you receive a notification when it’s complete.