# Study Archive Failures

Source: https://sites.veevavault.help/gr/sitevault/studies/archive-fail/

If a study archival fails, SiteVault automatically begins a resolution process.

## 1. Automatic Notifications & Next Steps

- **Status Update:** The study status is set to _Archival in Progress_.
- **User Notification:** The administrator who initiated the archival will receive an email notification. **No immediate action is required from the administrator.**
- **Support Intervention:** The Site Support team is automatically alerted. They will investigate the failure, make necessary technical adjustments, and contact your site to request that you re-initiate the archival.

## 2. When to Contact Support

- **48-Hour Rule:** If a study remains in _Archival in Progress_ for more than 48 hours and you have not been contacted by Site Support, please [reach out to them directly](/gr/sitevault/getting-started/support/). Be sure to provide the **Job ID** found in your initial failure notification email.

## 3. Daily System Reattempts & Audit Trails

- **Automated Retries:** Once a day, SiteVault automatically reattempts to archive stalled studies that have since met all archival requirements.
- **Successful Completion:** Once the archival succeeds, the study status updates to _Archived_.
- **Audit Compliance:** If a study is successfully archived via the automated daily retry, the audit trail will reflect that the **System** (rather than a specific user) updated the study status.