# CTMS General FAQs

Source: https://sites.veevavault.help/gr/sitevault/ctms/ctms-faq/

## Launch & Eligibility

### Who is eligible for the free version of SiteVault CTMS?

The “SiteVault Free” edition (which now includes CTMS, eISF, and eConsent) is available to any site managing **20 or fewer concurrent active studies**. This is over 90% of research sites, globally.

### What happens if my site has more than 20 active studies?

Sites managing more than 20 active trials are eligible for **SiteVault Enterprise**. The Enterprise tier provides the same core CTMS capabilities but includes additional features like Single Sign-On (SSO), API access for custom integrations, and dedicated account management to support larger-scale operations.

## Features & Capabilities

### What specific tasks can I perform in SiteVault CTMS?

SiteVault CTMS is designed to centralize your trial operations. Key features include:

- **Study Calendars:** Building and customizing study-specific visit schedules.
- **Participant Tracking:** Logging patient visits and procedures in real-time.
- **Financial Management:** Tracking study budgets, automating invoice generation, and reconciling payments.
- **Customizable Reporting & Dashboards:** Eliminate manual spreadsheets with access to real-time dashboards and exportable reports. You can track site-wide metrics such as staff workload, enrollment curves, earned vs. forecasted revenue, and upcoming milestone dates at a glance.

### How does CTMS work with my existing SiteVault eISF?

The system is **unified**. This means your study and investigator data are shared across the platform. For example, when you complete a participant visit in CTMS, the related documentation can be seamlessly managed in your eISF, reducing duplicate data entry and manual errors.

### Does SiteVault CTMS connect with my sponsors?

Yes. For sponsors and CROs using Veeva’s Clinical Platform, SiteVault CTMS allows for **bidirectional data flow**. This streamlines the exchange of information, such as recruitment status and milestone completions, directly between the site and the sponsor.

## Pricing & Support

### Is there really no cost for sites with less than 20 studies?

As part of Veeva’s commitment as a **Public Benefit Corporation** , the SiteVault suite (including the new CTMS) is free for these sites. There are no hidden per-user or per-study fees for the standard version.

### Is training provided for the new CTMS features?

Yes. Veeva has released the [**SiteVault CTMS Jumpstart Webinar Series**](/gr/sitevault/ctms/webinars/). This series covers:

- Study Schedules & Intro
- Study Budgets
- Participant Visits
- Invoices & Payments

### How do I get access if I am already a SiteVault eISF user?

- **Free Version Users:** CTMS is automatically enabled in your account. No action is required.
- **Enterprise Users:** Reach out to your Site Success Consultant to coordinate the enablement and any necessary configuration.

## Data & Compliance

### Who owns the data entered into SiteVault CTMS?

The **site** owns and controls all data and documents entered into SiteVault. Veeva provides the technology, but the site maintains full ownership and determines who has access to the information.

### Is the system compliant with global regulations?

Yes. SiteVault CTMS is built to comply with **21 CFR Part 11** and **HIPAA** requirements, as well as international standards like **GDPR**. It includes full audit trails, electronic signatures, and secure access controls.