# FTP Access Requirements

Source: https://sites.veevavault.help/gr/rtsm/getting-started/ftp-access-requirements/

To access the sFTP site, users must have the following:

1. An active account
2. Be able to access the following address: 
  - URL: ftps://rtsm-prod.veeva.com
  - Port (if required by FTP client): 990
  - Encryption (if required by FTP client): TLS/SSL Implicit encryption

3. Have the ability to download and use either WinSCP or Filezilla.
4. Complete the following before attempting to log into the FTP site: 
  - The user account must be enrolled in Self-Service Password Reset.
  - To enroll, browse to [https://rtsm-sspr.veeva.com](https://rtsm-sspr.veeva.com/) and log in using the credentials sent to you in the email.
  - Follow the instructions presented upon login to complete the enrollment process.
  - **NOTE:** You will NOT be able to log into the FTP site until the above steps are complete.

**Note:** If you have any questions pertaining to configuring an FTP client, your IT helpdesk should be able to assist.

**Note:** If you have any other questions please reach out to the RTSM Help Desk.