# Data Change Request Process

Source: https://sites.veevavault.help/gr/rtsm/getting-started/data-change-request/

## Data Changes

- A **Data Change Request (DCR)** is necessary when data entered or generated in the system needs to be modified and the user is unable to modify it in the Veeva RTSM system
- Veeva requires the site to complete a DCR form detailing the requested changes
- All DCRs are managed using the Veeva GSC (help desk)
- Veeva prioritizes any urgent DCRs and may execute prior to obtaining a customer signature if a patient is waiting or the patient’s safety is at risk

## Data Change Request Process

[![Data Change Request Process](/gr/uploads/rtsm/images/help/rtsm-data-change-request-process.png) ](/gr/uploads/rtsm/images/help/rtsm-data-change-request-process.png)

## Data Change Request Form

A Data Change Request form is located on the Help page of Veeva RTSM.

- Navigate to the RTSM Help Page
- Select **View** to open the study-specific DCR form from the User Documentation section on the Help Page
- A new window will open with the form
- Print the DCR form and legibly write in all required details

[![Find Data Change Request Form - 23R1](/gr/uploads/rtsm/images/help/rtsm-find-change-form-25r2.png) ](/gr/uploads/rtsm/images/help/rtsm-find-change-form-25r2.png)

**NOTE:** The study may have different tabs than that which is displayed above.

System Version 1-4

[![Find Change Form - System 1-4](/gr/uploads/rtsm/images/help/rtsm-change-form-system1-4.png) ](/gr/uploads/rtsm/images/help/rtsm-change-form-system1-4.png)

## DCR Approval Requirements

Veeva and the Sponsor/CRO have indicated on the DCR form the types of changes that require Sponsor Approval.

If a signature is required, the change is not run until Veeva collects the customer signature.

[![Data Change Request Form - Sponsor Approval](/gr/uploads/rtsm/images/help/rtsm-dcr-sponsor-approval.png) ](/gr/uploads/rtsm/images/help/rtsm-dcr-sponsor-approval.png)

**NOTE:** Data change types and approval requirements vary by study.

## Filling out the DCR Form

[![Data Change Request Form - Sponsor Approval](/gr/uploads/rtsm/images/help/rtsm-dcr-complete-form.png) ](/gr/uploads/rtsm/images/help/rtsm-dcr-complete-form.png)

Once the form is filled out completely, email the form to rtsmdcr@veeva.com.