Managing Participants

Onboard study participants and streamline study visits

Responding to Help Requests

The MyVeeva for Patients app allows users to request help from their study team. When they send a request, it is displayed in Veeva ePRO.

Viewing Help Requests in ePRO

You can view help requests in one of the following ways:

  • In the Participants tab, select the Open icon {Open} in the row of the participant whose requests you want to view.
  • On the participant’s page, select view all {Open} in the Help Requests section.

The Help Requests panel opens, and all help requests from a user for the last 7 days are displayed. You can use the information that is displayed to reach out to the user.

Resource in the Participant Help

Asking for Help