Asking for Help

Overview

Participants can submit a notification to the site indicating that they need help.

See Responding to Help Requests for information on how you can view the help requests after the user submits them.

The user completes the steps below.

Step	Task	Example Image (Select an Image to Enlarge)
1	From the Study page, select Study Help. If you are viewing a consent form, you can also access the form by selecting the ellipsis menu and selecting Study Help.
2	Select the topic you have a question on and your preferred method of contact, and select Submit. A member of your study team will reach out to you as soon as they can.

Use the information below to help your user determine the cause of issues they may have while asking for help.

Problem	Possible Reason
App User Can’t Submit Help Request	They submitted a request for something else in the last fifteen minutes. After a user submits a help request, the form is unavailable for four hours.