Updating Survey Data

1. On the participant’s page, select the event the survey is associated with.
2. Select the survey you want to update. You may need to change the selection on the Display Surveys list to see the survey.
3. Select Start Data Change from the Actions menu .
4. Make all updates and enter the reason for the changes.
5. Select Submit.
6. In the confirmation that is displayed, select Continue to update the survey answers.

Viewing Survey Change History

1. Open the survey.
2. From the ellipsis menu select View History.
3. Use the arrows at the top of the page to move between versions of the survey.
4. For each version, you can also view the survey change history by selecting View Changes from the Actions menu .
5. When you’re finished, select Close.

Requesting Other Survey Data Changes

If you become aware of an error you can’t update yourself, you can submit a data change request to Veeva.

To submit a survey data change request to Veeva for other data, complete the following steps:

1. Download the Veeva ePRO Data Change Request Form.
2. Complete the form. Only one change can be requested per form. The following fields are required unless noted that they can be left blank. Fields may be left blank if they are not applicable to the change you’re requesting.
   1. Email Address Used to Access ePRO: The email address you use to log in to ePRO for the study.
   2. Study Sponsor: The company name of the sponsor or CRO that you are working on this study with. If you are unsure, you can look for the Company Name associated with your current ePRO system on your VeevaID Home page.
   3. Protocol Number: The identifier of this study. Look at the top of the page next to the ePRO logo.
   4. Site Number: The identifier of your site for this study. Look at the top of the page next to the ePRO logo and find the value in parenthesis
   5. Participant ID
   6. Event Name (if applicable): The event name of the affected participant event as it appears on your survey exports. If you aren’t changing any data related to a participant event, leave this field blank.
   7. Survey Unique ID (if applicable): To locate the survey unique ID, export Survey Data or Adherence Data and look beneath the Survey Unique ID column. See Running Reports for more information.
   8. Question Unique ID (if applicable): To find the question unique ID, export Survey Data and look beneath the Question Unique ID column. See Running Reports for more information.
   9. Current Value: The incorrect value that requires a data change exactly as it appears in the survey. If you are requesting the transcription of data, please attach the survey to the form with PII removed or obfuscated.
   10. New Value: The corrected value that the data should reflect.
   11. Reason for Change
3. Print the form and have the study’s principal investigator or their designated representative sign it. It is your responsibility to store the signed paper form.
4. Email the signed form to dcr@veeva.com with a title of ePRO Data Change Request. We’ll review your request and, if approved, process the change in our system. If we have questions, we will contact you through email. After we process the data change, we’ll send you a confirmation email.
5. View the audit trail entries we provide you and export the survey data to verify that the change is correct. The exported data includes the updated data and an entry for the data change. See Running Reports for more information.
6. If the change is correct, respond to the email to confirm it. If we don’t receive confirmation after three follow-up attempts, we’ll close the ticket.