# Veeva Site Support

Source: https://sites.veevavault.help/gr/ecoa/support/

### Can't access your application?

[Click here to check the status of planned or unplanned outages.](https://trust.veeva.com/)

## Contact Us

We’re here to help! The Veeva Global Service Center provides essential 24/7 1st line support to end users and site users. For urgent requests, please use either chat or phone.

- **Chat:** Click **Chat** in the lower-right corner. 
  - _ **Note:** Functional and Performance cookies are required to use the help chat. If needed, click **Cookie Preferences** in the footer and enable both._

- **Phone:** Visit the [Global Service Center Contact Directory](https://www.veeva.com/services/gsc-contact/). 
- **Email:** [ecoasupport@veeva.com](mailto:ecoasupport@veeva.com)

## Languages Supported

- English (English)
- French (Français)
- German (Deutsch)
- Italian (Italiano)
- Japanese (日本語)
- Korean (한국어)
- Mandarin (官话)
- Portuguese (Português)
- Russian (Pусский)
- Spanish (Español)

## What We Can Help With

- Answering questions about product performance, functionality, or operation
- Troubleshooting problems or issues with the product
- Diagnosing and resolving product issues
- Providing product updates, fixes, security alerts, and critical patch updates

**Note:** Protocol-based questions, training sessions, customer data modifications, and report setup are not included in site user support.