# Asking for Help

Source: https://sites.veevavault.help/gr/ecoa/helping-participants/asking-for-help/

Note Ask for Help is not available at sites that only use MyVeeva for Patients to collect eConsent signatures.

## Overview

Participants can contact the study team by calling or submitting a request in the app to indicate that they need help.

See the following pages for more information about related site activities:

- [Adding, Updating, and Removing Study Contact Information](/gr/ecoa/managing-your-study/adding-updating-and-removing-study-contact-information/)
- [Responding to Help Requests](/gr/ecoa/managing-participants/responding-to-help-requests/)

## Viewing Study Team Contact Information

The user completes the steps below.

| Step | Task | Example Image (Select an Image to Enlarge) |
| --- | --- | --- |
| 1 | From the Study page, find the contact section and select the phone icon. Your device will open a dial window to call the number.  
 | 
[![{Study Tab page with the contact name button and phone number outlined}](/gr/uploads/ecoa/images/managingparticipants/24R3_Study_Tab_Contact_Study_Team_Button.png) ](/gr/uploads/ecoa/images/managingparticipants/24R3_Study_Tab_Contact_Study_Team_Button.png)
 |

## Submitting a Help Request

The user completes the steps below.

| Step | Task | Example Image (Select an Image to Enlarge) |
| --- | --- | --- |
| 1 | From the Study page, select **Study Help**. | 
[![{Study Tab page with the Study Help button outlined}](/gr/uploads/ecoa/images/managingparticipants/24R3_Study_Tab_Study_Help_Button.png) ](/gr/uploads/ecoa/images/managingparticipants/24R3_Study_Tab_Study_Help_Button.png)
 |
| 2 | Select the topic you have a question on and your preferred method of contact, and select **Submit**. A member of your study team will reach out to you as soon as they can.

Note The phone number and email are from the information you added to your account.

 | 
[![{Ask for Help Page Overlay}](/gr/uploads/ecoa/images/managingparticipants/25R1_Ask_for_Help_Page.png) ](/gr/uploads/ecoa/images/managingparticipants/25R1_Ask_for_Help_Page.png)
 |

## Troubleshooting

Use the information below to help your user determine the cause of issues they may have while asking for help.

| Problem | Possible Reason |
| --- | --- |
| App User Can’t Submit Help Request | They submitted a request for something else in the last fifteen minutes. After a user submits a help request, the form is unavailable for four hours. |